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Speranza NowWriting with honesty + a side order of sass
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Retirement . The General

You’ve Got (Unwanted) Mail

On February 18, 2020 by Speranza

 

The General and I were out shopping recently and eventually approached the counter to pay for our few wares. The young woman who came to serve us was buoyantly attractive with the cartoon appeal of those sloe-eyed creatures (without pores) who inhabit many an Instagram account.

“So, guys,” she said brightly – but slowly – in the manner of someone who has very recently attended a (mandatory) customer service seminar. “We’re going to start off by getting an email or phone number, ‘kay?”

The General leaned in to me and observed, sotto voce: “Is this an interview? I just wanted to buy toothpaste …”

Love this man.

When I explained, quickly and rather pleasantly I thought, that I would prefer not to share this information, it was not well received. Her eyebrows (recently applied with a chiseled Sharpie?) descended like windows being quickly closed against the rain and the banter was clearly over. The remainder of the transaction was completed in an uncomfortable, pouty silence. Regretfully I have to report that I chose to fill the vacuum myself with insane, elaborate explanations of why I do not give out my phone number or email but she remained unmoved. I was then humiliated wondering why I must try and persuade everyone to like me.

But here’s the thing.

The media sensationalizes the perils of being hacked, hinting all the while that the main targets are vulnerable older folks who clearly do not know any better, warning that an alternative email address for signing up for anything online is a necessity. (Everyone knows this right?) Yet, when I do not wish to offer up my personal information I am made to feel like a churlish curmudgeonette who doesn’t know enough to just trot out the information already, like everyone else.

Very uncool at the least.

If I am being honest, the reality is that I simply do not wish to have a fresh tide of emails crushing me every morning with offers I do not want/need. I am done with panic-agreeing to these things in the moment and then coming home to immediately seek out the “unsubscribe” button in privacy.

And yes, I know this poor woman is just doing her job. I have worked in public service myself. I get it. But all she had to do was offer up the ubiquitous and insincere “Not a problem” and move on. Fortunately, The General and I kept reenacting the incident during the day and reigniting our laughter because we are simple people that way.

 

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Tags: Bad Customer Service, The General, worst customer service

6 comments

  • Bernice Page February 18, 2020 at 6:59 pm - Reply

    I have been asked for email address in the past usually it comes with a chance to win something or other….
    I have not felt even a twinge of guilt when I have refused.

  • bflyguy February 19, 2020 at 3:17 pm - Reply

    To this question I often make up an email address. fred@bedrock.com is my favorite one.

  • Mrs. Loudshoes February 21, 2020 at 1:23 pm - Reply

    Our cat has an email address expressly for this purpose. I’m sure her inbox is overflowing with sale notifications and endless offers of 40% off, but mine is not.

    • Speranza February 21, 2020 at 1:51 pm - Reply

      Usually any kind of “cat box” and “overflowing” conjures up quite a different image. Thank you though for sharing these courtesy hacks all of you 🙂

  • Meryl March 27, 2020 at 8:21 pm - Reply

    So funny and wryly observed. (What has happened to people’s eyebrows of late?!) I love that you re-enacted it all.

    • Speranza March 30, 2020 at 2:59 pm - Reply

      Thank you for visiting Meryl – and yes, what IS up with the current eyebrow movement …

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