I’ve worked in public libraries for a very, very long time now (in two different countries, yet) and one of my all-time deepest regrets is that I did not record more of my Library Stories. (Also, I really wish that I had taken more photographs of my co-workers but that’s another post …)
Fortunately, I do have an excellent memory though so I can conjure up many of the interactions quite easily since they are still present in my mental vault. Because I am (pretty much always) in the public area, I also inadvertently hear many conversations and since most writers are ‘thieves’ by the very nature of their business, it’s hard not to be inspired …
Consider the following:
HER: So I am totally hating my new job right now – the only part of my day that I even look forward to is riding the escalator. I just spread out my arms and it’s like I’m soaring, you know?
HIM: Right? It’s like that scene in ‘Titanic’ with Kate and Leo! I totally get it.
HER: Wait, there was an escalator on the ‘Titanic?’
No summary statement seems necessary here.
I was also treated to a heated phone call earlier in the day when someone shouted at me for a good five minutes because she was unable to track down a book that every library should have and what kind of establishment were we running not to have this vital book, a classic, no less, and when I finally calmed her down and persuaded her to let me check just one more time, I was told that her daughter desperately needed “How to Kill a Mockingbird” by Harper Lee and what was I going to do about it.
( I briefly had an evil fantasy about politely referring her to Elizabethan cookery, but I obviously put the correct title on hold sans humiliation.)
She never even thanked me for clearing up the confusion and still seemed unreasonably angry when she hung up.
I am not confident that she believed me.
Only at the Library.

You could probably tell volumes on the little known eccentricities of Mr. Dewey himself, and how he really devised his decimal system.